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Table of Contents

Preface

CHAPTER 1 - Outsourcing: The Most Important Management Trend of the Past
75 Years

CHAPTER 2 - Battle of the Titans: The Global Outsourcing Landscape

CHAPTER 3 - China: Your Essential Shore

CHAPTER 4 - Strategies that Work

CHAPTER 5 - Ten Lessons Learned

CHAPTER 6 - Winning the Talent War

CHAPTER 7 - China’s Outsourcing Cities

CHAPTER 8 - IT Outsourcing, Business Process Outsourcing, and Knowledge
Process Outsourcing in China

CHAPTER 9 - China’s Legal Framework

CHAPTER 10 - China 2020

Appendix A: Exclusive Survey of Selected Cities in cooperation with MOFCOM

Appendix B: Case Studies

Appendix C: Contact Information for Major Government Offices, Outsourcing
Centers, and Online Resources

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